Reluv Return PolicyWe want to make sure you are 100% satisfied with your order.
Our return policy is simple:
14 Days: All returns must be received within 14 days from delivery date.
Return with Tags All items returned to us must be returned with Reluv tags attached. “New with Tags” items must be returned with original tags attached in addition to the Reluv tag. Items returned without tags will not be refunded. Clothes must be returned to Reluv in the same condition as purchased and with tags attached.Subject to their condition, Reluv will refund the items in full however we do not cover the cost of return shipping.
Store Credit: If your items do not fit or you changed your mind, you will get back the full amount you paid, excluding shipping, in the form of a Reluv store credit. Also note that if you originally paid with store credits, your refund will be in the form of store credits no matter the reason for the return.
Refund to Original Form of Payment: If the items you received were incorrect, damaged, missing, or not as we described them, then you’ll get a refund to the original form of payment, (starting with any store credit you utilised) — including the cost of shipping! The shipping cost refunded is proportional to order size; for example, if the order is 4 items and you return 2, you will get back 50% of the shipping cost.
To notify us of a return please contact us before sending your item,
Please download our returns form