Shipping policy
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Due to the uncertain nature of the Australian supply chain industry since the pandemic as well as the recent spate of flooding, bushfire and other events beyond anyone's control, there will be times that there are unexpected delays in the delivery of your parcel/s
Domestic Shipping Rates and Estimates
For most destinations and orders shipping starts at $9.95 across Australia. If your parcel has large or heavy items, this could add an extra small charge to your shipping
and for remote destinations, shipping charges for your order will be calculated and displayed at checkout.
In-store pickup
We currently do not offer in-store pick up
Estimated Delivery
Orders shipped by Sendle or Standard Australia Parcel Post are usually delivered within 2 – 7 business days from date of dispatch.
|
Metro and surrounding suburbs |
Business days** |
Country & Rural |
Business days |
|---|---|---|---|
|
NSW/ACT |
2 – 3 |
NSW/ACT |
4 – 5 |
|
QLD |
2 – 4 |
QLD |
3 – 7 |
|
VIC |
1 – 3 |
VIC |
2 – 7 |
|
SA |
2 – 4 |
SA |
5 – 12 |
|
TAS |
2 – 5 |
TAS |
8 – 16 |
|
WA |
4 – 5 |
WA |
10 – 16 |
|
NT |
3 – 6 |
NT |
10 - 18 |
International Shipping
We offer international shipping to New Zealand, USA and UK. however if you are shopping from outside Australia we suggest you ocnatct us so we can calculate an exact shipping price for you, please contact us HERE for assistance in shipping to your country.
How do I check the status of my order?
Your order has a shipping status on it, please check your order fulfilment notification in your inbox for tracking. We use Sendle and Australia Post for delivery depending on your location. If you selected a PO Box, your order will be shipped by Australia Post.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us HERE with your name, email address and order.
Tracking
Track Sendle parcels HERE
(Sendle shipping codes are 8 digits and appear similar to S3NDL301)
Track Australia Post parcels HERE
(Standard Australia Post tracking numbers consist of 13 digits and letters. It starts with two letters, then nine digits, and finishes with "AU" most of the time. For example, an Australian Post 13-digit tracking number looks like this: AA 777 777 777 AU.)
Shipping to P.O. boxes
If you have selected a PO Box, we will ship your order to you via Australia Post
Refunds, returns, and exchanges
We accept returns up to 14 days after shipping, visit our returns page HERE
In the event that your order arrives damaged in any way, please email us as soon as possible HERE with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us HERE or write to us at PO Box 4071 Patterson, Vic 3204
